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RETURNS

Returns Key Information

How can I return an item?

Not completely satisfied or ordered the wrong size/colour? You can return any unworn items (in their original condition) within 28 days of receiving your order for a full refund. This doesn’t affect your rights to return faulty items.

Our returns process is simple, just use the returns note in your parcel and follow the steps below:

  • Follow the steps in the Returns Portal to create your returns address label. You will need your returns reference (this can be found on your returns note) to complete this.
  • You’ll need to choose between dropping your parcel off and requesting a collection. 25 AED will be deducted from your refund for using either service.
  • Tear off the right hand side of the completed returns note and place it inside the parcel with the item(s) you are returning (this is really important as we cannot action a refund without it).
  • Attach the returns address label that you have printed off via the Portal to the outside of the parcel, making sure that the original label is no longer visible.
  • Keep your proof of postage until you receive confirmation you have been credited. You will receive a refund within 28 days to the payment method that you used to place your order.

Do I pay for returns?

25 AED will be deducted from your refund for returning your goods.

Can I exchange an item?

We can do a size exchange for the same item. However, delivery charges may apply

Refunds Information

When will I receive my refund?

As soon as the returns are received at our warehouse, they will be automatically refunded within 28 days (from the day you sent your return parcel) to the method of payment used for the order.

You'll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.

If you paid using Cash, you will be getting a Voucher for the same amount which needs to be redeemed within 3 months.

I haven't received my refund

You'll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.

If you made your original payment with a card that is now expired or cancelled, please contact your bank. The refund will always be processed to your original method of payment and can’t be sent to another card.

If you paid using Cash, you will be getting a Voucher for the same amount which needs to be redeemed within 3 months.

Helps With Returns

I've lost my returns note

Don’t worry if you no longer have the returns note or label that was included in your parcel, we can send you a new one by email. You must return the items together with the returns note to avoid any problems processing your refund.

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